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Home Depot leverages AI to enhance both customer experience and operational efficiency. AI plays a crucial role in improving search functionalities on their website and mobile apps, enabling customers to quickly find relevant products. Additionally, AI helps optimize site functionality and product category presentation, improving overall browsing and checkout experiences.

A key element of the company’s AI strategy is the Sidekick application, an in-store mobile tool powered by machine learning. Sidekick directs associates to high-value tasks in real time, such as replenishing low stock on shelves, boosting both employee productivity and customer satisfaction. The company also uses AI-driven predictive analytics and computer vision technology to optimize inventory management and ensure products are always available.

2024 AI-related highlights

• Extends partnership with Google Cloud to enhance retail technology using AI, improving customer experiences and operational efficiency. (Apr 2024)
• Employs AI-driven computer vision at self-checkouts to combat theft, enhancing store security. (May 2024)
• Creates a RAG-based AI model to generate customer service responses, improving agent efficiency. (Sept 2024)