“The once online pure-play retailer is now forging its “physical extensions” in order to dominate bookselling completely.”
Prof. Howard Yu

Amazon, take note: too much of a good thing always backfires

Amazon’s growth may be taking a toll on its partners within the ecosystem, smothering innovation from complementary players

This week, e-commerce giant Amazon completed its acquisition of Whole Foods, an upscale supermarket chain in the US. Almost immediately, consumers felt the Amazon effect: prices were slashed as much as 43 per cent on the first day.

Once nicknamed the “whole paycheck” for its exorbitant prices, Whole Foods has been transformed overnight and now brings health food to the masses – organic avocados, responsibly farmed salmon, and animal welfare-rated lean ground beef – under its new owner.

Amazon’s CEO Jeff Bezos likes to say: “Your margin is my opportunity.” Amazon built its empire selling books, CDs, and DVDs. Next came video streaming, then the Kindle, and then its audiobook company, Audible. At every turn, Amazon forewent profitability. No wonder, then, that when the Whole Foods acquisition was announced, share prices for Wal-Mart, Kroger, and Costco all plummeted. The New York Times described Amazon as a “new breed of Silicon Valley conglomerates.” An interesting question thus arises: is there any business that Amazon should not invade?

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