Kuala Lumpur

Smart city ranking
89 Out of 141
80 out of 118 in 2021
CCC CCC in 2021
Factor ratings
B Structures
CCC Technologies
Group
3
All ratings range from AAA to D
City
Population
1,853,918
(UN Data)
HDI
0.858
Country 2018 2019 2020 2021 1 yr change
HDI 0.804 0.810 0.806 0.803 -0.003
Life expectancy at birth 76.0 76.2 75.9 74.9 -1.1
Expected years of schooling 13.5 13.7 13.3 13.3 0.0
Mean years of schooling 10.2 10.4 11.4 11.4 0.0
GNI per capita (PPP $) 27,227 27,534 12,450 12,948 +499

From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. This is the total bar. The higher the percentage of responses per area, the greater the priority for the city.

The left-hand, dark blue section of each bar shows the Alignment, i.e. the proportion of those respondents who also answered the survey on the corresponding area by giving it low priority. A strong Alignment (i.e. consistency across both areas explained) means that these areas may benefit from close observation.

% of respondents who chose the Priority Area
0%
20%
40%
60%
80% 100%
affordable housing
59.8%
road congestion
57.3%
corruption
56.6%
unemployment
43.6%
security
39.3%
air pollution
32.7%
health services
31.9%
public transport
28.0%
fulfilling employment
27.9%
basic amenities
26.8%
recycling
21.6%
green spaces
20.4%
school education
16.8%
social mobility
11.9%
citizen engagement
9.4%
% of respondents who agree or strongly agree with the statement
0%
20%
40%
60%
80%100%
You are willing to concede personal data in order to improve traffic congestion
72.7%
You are comfortable with face recognition technologies to lower crime
77.8%
You feel the availability of online information has increased your trust in authorities
72.3%
The proportion of your day-to-day payment transactions that are non-cash (% of transactions)
66.4%
Legend
City
Group Mean
Health & Safety
Score
0
20
40
60
80100
Basic sanitation meets the needs of the poorest areas
67.2
Recycling services are satisfactory
56.1
Public safety is not a problem
45.8
Air pollution is not a problem
33.7
Medical services provision is satisfactory
75.1
Finding housing with rent equal to 30% or less of a monthly salary is not a problem
43.9
Mobility
Score
0
20
40
60
80100
Traffic congestion is not a problem
21.0
Public transport is satisfactory
57.4
Opportunities (Work & School)
Score
0
20
40
60
80100
Employment finding services are readily available
67.5
Most children have access to a good school
72.7
Lifelong learning opportunities are provided by local institutions
69.0
Businesses are creating new jobs
73.3
Minorities feel welcome
62.4
Activities
Score
0
20
40
60
80100
Green spaces are satisfactory
55.8
Cultural activities (shows, bars, and museums) are satisfactory
69.4
Governance
Score
0
20
40
60
80100
Information on local government decisions are easily accessible
63.1
Corruption of city officials is not an issue of concern
22.1
Residents contribute to decision making of local government
53.1
Residents provide feedback on local government projects
62.0
Legend
Min
City
Mean
Max
Health & Safety
Score
0
20
40
60
80100
Online reporting of city maintenance problems provides a speedy solution
59.2
A website or App allows residents to easily give away unwanted items
52.8
Free public wifi has improved access to city services
58.9
CCTV cameras has made residents feel safer
67.5
A website or App allows residents to effectively monitor air pollution
51.3
Arranging medical appointments online has improved access
71.8
Mobility
Score
0
20
40
60
80100
Car-sharing Apps have reduced congestion
60.8
Apps that direct you to an available parking space have reduced journey time
50.8
Bicycle hiring has reduced congestion
49.4
Online scheduling and ticket sales has made public transport easier to use
74.8
The city provides information on traffic congestion through mobile phones
69.8
Opportunities (Work & School)
Score
0
20
40
60
80100
Online access to job listings has made it easier to find work
82.0
IT skills are taught well in schools
59.4
Online services provided by the city has made it easier to start a new business
72.8
The current internet speed and reliability meet connectivity needs
68.0
Activities
Score
0
20
40
60
80100
Online purchasing of tickets to shows and museums has made it easier to attend
82.5
Governance
Score
0
20
40
60
80100
Online public access to city finances has reduced corruption
45.1
Online voting has increased participation
53.1
An online platform where residents can propose ideas has improved city life
60.0
Processing Identification Documents online has reduced waiting times
67.5
Legend
Min
City
Mean
Max

Background Information

City
Population
1,853,918
(UN Data)
HDI
0.858
Country 2018 2019 2020 2021 1 yr change
HDI 0.804 0.810 0.806 0.803 -0.003
Life expectancy at birth 76.0 76.2 75.9 74.9 -1.1
Expected years of schooling 13.5 13.7 13.3 13.3 0.0
Mean years of schooling 10.2 10.4 11.4 11.4 0.0
GNI per capita (PPP $) 27,227 27,534 12,450 12,948 +499

Priority Areas

From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. This is the total bar. The higher the percentage of responses per area, the greater the priority for the city.

The left-hand, dark blue section of each bar shows the Alignment, i.e. the proportion of those respondents who also answered the survey on the corresponding area by giving it low priority. A strong Alignment (i.e. consistency across both areas explained) means that these areas may benefit from close observation.

% of respondents who chose the Priority Area
0%
20%
40%
60%
80% 100%
affordable housing
59.8%
road congestion
57.3%
corruption
56.6%
unemployment
43.6%
security
39.3%
air pollution
32.7%
health services
31.9%
public transport
28.0%
fulfilling employment
27.9%
basic amenities
26.8%
recycling
21.6%
green spaces
20.4%
school education
16.8%
social mobility
11.9%
citizen engagement
9.4%

Attitudes

% of respondents who agree or strongly agree with the statement
0%
20%
40%
60%
80%100%
You are willing to concede personal data in order to improve traffic congestion
72.7%
You are comfortable with face recognition technologies to lower crime
77.8%
You feel the availability of online information has increased your trust in authorities
72.3%
The proportion of your day-to-day payment transactions that are non-cash (% of transactions)
66.4%
Legend
City
Group Mean

Structures

Health & Safety
Score
0
20
40
60
80100
Basic sanitation meets the needs of the poorest areas
67.2
Recycling services are satisfactory
56.1
Public safety is not a problem
45.8
Air pollution is not a problem
33.7
Medical services provision is satisfactory
75.1
Finding housing with rent equal to 30% or less of a monthly salary is not a problem
43.9
Mobility
Score
0
20
40
60
80100
Traffic congestion is not a problem
21.0
Public transport is satisfactory
57.4
Opportunities (Work & School)
Score
0
20
40
60
80100
Employment finding services are readily available
67.5
Most children have access to a good school
72.7
Lifelong learning opportunities are provided by local institutions
69.0
Businesses are creating new jobs
73.3
Minorities feel welcome
62.4
Activities
Score
0
20
40
60
80100
Green spaces are satisfactory
55.8
Cultural activities (shows, bars, and museums) are satisfactory
69.4
Governance
Score
0
20
40
60
80100
Information on local government decisions are easily accessible
63.1
Corruption of city officials is not an issue of concern
22.1
Residents contribute to decision making of local government
53.1
Residents provide feedback on local government projects
62.0
Legend
Min
City
Mean
Max

Technologies

Health & Safety
Score
0
20
40
60
80100
Online reporting of city maintenance problems provides a speedy solution
59.2
A website or App allows residents to easily give away unwanted items
52.8
Free public wifi has improved access to city services
58.9
CCTV cameras has made residents feel safer
67.5
A website or App allows residents to effectively monitor air pollution
51.3
Arranging medical appointments online has improved access
71.8
Mobility
Score
0
20
40
60
80100
Car-sharing Apps have reduced congestion
60.8
Apps that direct you to an available parking space have reduced journey time
50.8
Bicycle hiring has reduced congestion
49.4
Online scheduling and ticket sales has made public transport easier to use
74.8
The city provides information on traffic congestion through mobile phones
69.8
Opportunities (Work & School)
Score
0
20
40
60
80100
Online access to job listings has made it easier to find work
82.0
IT skills are taught well in schools
59.4
Online services provided by the city has made it easier to start a new business
72.8
The current internet speed and reliability meet connectivity needs
68.0
Activities
Score
0
20
40
60
80100
Online purchasing of tickets to shows and museums has made it easier to attend
82.5
Governance
Score
0
20
40
60
80100
Online public access to city finances has reduced corruption
45.1
Online voting has increased participation
53.1
An online platform where residents can propose ideas has improved city life
60.0
Processing Identification Documents online has reduced waiting times
67.5
Legend
Min
City
Mean
Max