Kuala Lumpur

Smart city ranking
74 Out of 118
54 in 2020
CCC B in 2020
Factor ratings
CCC Structures
CCC Technologies
Group
3
All ratings range from AAA to D

Background Information

City Population 8,000,000 (UN World Urbanization Prospects)
Country 2016 2017 2018 2019 1 yr change
HDI 0.801 0.802 0.804 0.810 +0.006
Life expectancy at birth 75.6 75.8 76.0 76.2 +0.2
Expected years of schooling 13.7 13.5 13.5 13.7 +0.2
Mean years of schooling 10.2 10.2 10.2 10.4 +0.2
GNI per capita (PPP $) 25,394 26,555 27,227 27,534 +307

Priority Areas

From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. This is the total bar. The higher the percentage of responses per area, the greater the priority for the city.

The left hand section of each bar shows the Alignment - the proportion of those respondents who also answered the corresponding survey questions low. A strong Alignment implies that these areas also demand priority attention.

% of respondents who chose the Priority Area
0%
20%
40%
60%
80%100%
road congestion
56.7%
affordable housing
56.4%
corruption
54.5%
security
43.8%
unemployment
41.0%
health services
38.0%
air pollution
30.0%
fulfilling employment
27.3%
public transport
26.3%
basic amenities
26.2%
recycling
21.9%
school education
21.5%
green spaces
20.3%
social mobility
11.9%
citizen engagement
10.2%

Attitudes

% of respondents who agree or strongly agree with the statement
0%
20%
40%
60%
80%100%
You are willing to concede personal data in order to improve traffic congestion
71.3%
You are comfortable with face recognition technologies to lower crime
76.7%
You feel the availability of online information has increased your trust in authorities
72.3%
The proportion of your day-to-day payment transactions that are non-cash (% of transactions)
63.8%
Legend
City
Group Mean

Structures

Health & Safety
Score
0
20
40
60
80100
Basic sanitation meets the needs of the poorest areas
65.6
Recycling services are satisfactory
53.4
Public safety is not a problem
45.2
Air pollution is not a problem
36.3
Medical services provision is satisfactory
74.9
Finding housing with rent equal to 30% or less of a monthly salary is not a problem
44.4
Mobility
Score
0
20
40
60
80100
Traffic congestion is not a problem
24.1
Public transport is satisfactory
58.8
Opportunities (Work & School)
Score
0
20
40
60
80100
Employment finding services are readily available
64.7
Most children have access to a good school
69.9
Lifelong learning opportunities are provided by local institutions
68.1
Businesses are creating new jobs
69.7
Minorities feel welcome
58.9
Activities
Score
0
20
40
60
80100
Green spaces are satisfactory
54.3
Cultural activities (shows, bars, and museums) are satisfactory
67.0
Governance
Score
0
20
40
60
80100
Information on local government decisions are easily accessible
57.9
Corruption of city officials is not an issue of concern
24.1
Residents contribute to decision making of local government
49.7
Residents provide feedback on local government projects
59.4
Legend
Min
City
Mean
Max

Technologies

Health & Safety
Score
0
20
40
60
80100
Online reporting of city maintenance problems provides a speedy solution
59.4
A website or App allows residents to easily give away unwanted items
52.1
Free public wifi has improved access to city services
57.0
CCTV cameras has made residents feel safer
65.6
A website or App allows residents to effectively monitor air pollution
50.4
Arranging medical appointments online has improved access
66.3
Mobility
Score
0
20
40
60
80100
Car-sharing Apps have reduced congestion
60.2
Apps that direct you to an available parking space have reduced journey time
50.0
Bicycle hiring has reduced congestion
46.2
Online scheduling and ticket sales has made public transport easier to use
73.6
The city provides information on traffic congestion through mobile phones
66.5
Opportunities (Work & School)
Score
0
20
40
60
80100
Online access to job listings has made it easier to find work
79.4
IT skills are taught well in schools
55.7
Online services provided by the city has made it easier to start a new business
69.9
The current internet speed and reliability meet connectivity needs
61.3
Activities
Score
0
20
40
60
80100
Online purchasing of tickets to shows and museums has made it easier to attend
79.4
Governance
Score
0
20
40
60
80100
Online public access to city finances has reduced corruption
43.7
Online voting has increased participation
53.6
An online platform where residents can propose ideas has improved city life
56.8
Processing Identification Documents online has reduced waiting times
66.8
Legend
Min
City
Mean
Max

Background Information

City Population 8,000,000 (UN World Urbanization Prospects)
Country 2016 2017 2018 2019 1 yr change
HDI 0.801 0.802 0.804 0.810 +0.006
Life expectancy at birth 75.6 75.8 76.0 76.2 +0.2
Expected years of schooling 13.7 13.5 13.5 13.7 +0.2
Mean years of schooling 10.2 10.2 10.2 10.4 +0.2
GNI per capita (PPP $) 25,394 26,555 27,227 27,534 +307

Priority Areas

From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. This is the total bar. The higher the percentage of responses per area, the greater the priority for the city.

The left hand section of each bar shows the Alignment - the proportion of those respondents who also answered the corresponding survey questions low. A strong Alignment implies that these areas also demand priority attention.

% of respondents who chose the Priority Area
0%
20%
40%
60%
80%100%
road congestion
56.7%
affordable housing
56.4%
corruption
54.5%
security
43.8%
unemployment
41.0%
health services
38.0%
air pollution
30.0%
fulfilling employment
27.3%
public transport
26.3%
basic amenities
26.2%
recycling
21.9%
school education
21.5%
green spaces
20.3%
social mobility
11.9%
citizen engagement
10.2%

Attitudes

% of respondents who agree or strongly agree with the statement
0%
20%
40%
60%
80%100%
You are willing to concede personal data in order to improve traffic congestion
71.3%
You are comfortable with face recognition technologies to lower crime
76.7%
You feel the availability of online information has increased your trust in authorities
72.3%
The proportion of your day-to-day payment transactions that are non-cash (% of transactions)
63.8%
Legend
City
Group Mean

Structures

Health & Safety
Score
0
20
40
60
80100
Basic sanitation meets the needs of the poorest areas
65.6
Recycling services are satisfactory
53.4
Public safety is not a problem
45.2
Air pollution is not a problem
36.3
Medical services provision is satisfactory
74.9
Finding housing with rent equal to 30% or less of a monthly salary is not a problem
44.4
Mobility
Score
0
20
40
60
80100
Traffic congestion is not a problem
24.1
Public transport is satisfactory
58.8
Opportunities (Work & School)
Score
0
20
40
60
80100
Employment finding services are readily available
64.7
Most children have access to a good school
69.9
Lifelong learning opportunities are provided by local institutions
68.1
Businesses are creating new jobs
69.7
Minorities feel welcome
58.9
Activities
Score
0
20
40
60
80100
Green spaces are satisfactory
54.3
Cultural activities (shows, bars, and museums) are satisfactory
67.0
Governance
Score
0
20
40
60
80100
Information on local government decisions are easily accessible
57.9
Corruption of city officials is not an issue of concern
24.1
Residents contribute to decision making of local government
49.7
Residents provide feedback on local government projects
59.4
Legend
Min
City
Mean
Max

Technologies

Health & Safety
Score
0
20
40
60
80100
Online reporting of city maintenance problems provides a speedy solution
59.4
A website or App allows residents to easily give away unwanted items
52.1
Free public wifi has improved access to city services
57.0
CCTV cameras has made residents feel safer
65.6
A website or App allows residents to effectively monitor air pollution
50.4
Arranging medical appointments online has improved access
66.3
Mobility
Score
0
20
40
60
80100
Car-sharing Apps have reduced congestion
60.2
Apps that direct you to an available parking space have reduced journey time
50.0
Bicycle hiring has reduced congestion
46.2
Online scheduling and ticket sales has made public transport easier to use
73.6
The city provides information on traffic congestion through mobile phones
66.5
Opportunities (Work & School)
Score
0
20
40
60
80100
Online access to job listings has made it easier to find work
79.4
IT skills are taught well in schools
55.7
Online services provided by the city has made it easier to start a new business
69.9
The current internet speed and reliability meet connectivity needs
61.3
Activities
Score
0
20
40
60
80100
Online purchasing of tickets to shows and museums has made it easier to attend
79.4
Governance
Score
0
20
40
60
80100
Online public access to city finances has reduced corruption
43.7
Online voting has increased participation
53.6
An online platform where residents can propose ideas has improved city life
56.8
Processing Identification Documents online has reduced waiting times
66.8
Legend
Min
City
Mean
Max