IT Support Specialist

Temporary position: 12 months

The Job’s mission

Provide 1st and 2nd level IT Support to internal and external customers.

Key activities & accountabilities

  • Determine root cause of issues and communicate appropriately to internal and external customers
  • Manage and coordinate urgent and complicated support issues
  • Install, configure and maintain hardware, software and devices (printer, iPad, etc.)
  • Act as escalation point for all requests and incidents
  • Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization
  • Train and write complex documentation
  • Collaborate on various projects

Ideal profile

  • Technical CFC related to IT
  • At least five years of experience as an IT Technician
  • Experience in a multinational environment
  • Strong knowledge of Windows-based operating systems
  • Knowledge of Macs is a great plus
  • Excellent troubleshooting skills on computer hardware, computer software, wireless networks and communication devices
  • Strong knowledge of MS Office suite and common corporate software
  • English fluency is essential
  • Excellent communication skills and strong client-orientation
  • Able to work accurately under pressure

About IMD

IMD is a top-ranked business school based on the shores of Lake Geneva in Lausanne, Switzerland. We are the experts in developing leaders and transforming organisations through high-impact executive education. IMD’s unique environment enables the recruitment of the best people to meet its objectives.

How to apply

If you have the above skills and would like to work in our challenging environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas) to hrjobapplication@imd.org