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				<title>AI and the CXO: Redefining customer experience in the age of AI</title>
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				<category><![CDATA[Artificial Intelligence]]></category>
				<dc:creator>Michael R. Wade, Konstantinos Trantopoulos </dc:creator>
				<pubDate>Fri, 23 Jan 2026 08:00:00 +0000</pubDate>
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				<description><![CDATA[To create the best customer experience, CXOs should leverage AI to build dynamic systems that adapt in real time to customer needs. We explore how leading companies are using this approach today....]]></description>
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				<title>Seven trends that will affect the future of marketing </title>
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				<category><![CDATA[Strategy]]></category>
				<dc:creator>Dominique Turpin</dc:creator>
				<pubDate>Wed, 10 Mar 2021 16:08:04 +0000</pubDate>
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				<description><![CDATA[From the opportunities presented by digital marketing to the hazards of failing to grasp that brand transparency is now a crucial marketing asset, here are seven trends that are increasingly impacting your...]]></description>
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				<title>What lights a fire within your company?</title>
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				<category><![CDATA[Brain Circuits]]></category>
				<dc:creator>Seán Meehan, Charlie Dawson</dc:creator>
				<pubDate>Wed, 30 Jun 2021 07:00:24 +0000</pubDate>
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				<description><![CDATA[Do you know how to light the fire within your employees that drives them to seek change and innovation?...]]></description>
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				<title>How do you escape the inside-out belief systems common across companies?</title>
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				<category><![CDATA[Brain Circuits]]></category>
				<dc:creator>Seán Meehan, Charlie Dawson</dc:creator>
				<pubDate>Sat, 03 Jul 2021 07:00:26 +0000</pubDate>
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				<description><![CDATA[Customer-led strategies are proven to foster innovation, but how do you form one and sustain it? The first step is to eliminate inside-out thinking....]]></description>
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				<title>Nestlé CEO sees shift in customer priorities towards sustainability</title>
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				<category><![CDATA[CEO Dialogue Series]]></category>
				<dc:creator>developers</dc:creator>
				<pubDate>Tue, 06 Jul 2021 08:08:05 +0000</pubDate>
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				<description><![CDATA[Mark Schneider cites data suggesting that effects of climate change and biodiversity loss have shot to the top of the agenda....]]></description>
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				<title>Opting out of Black Friday and Cyber Monday: Why businesses are fighting consumerism</title>
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				<category><![CDATA[Sustainability]]></category>
				<dc:creator>Julia Binder</dc:creator>
				<pubDate>Mon, 29 Nov 2021 15:44:27 +0000</pubDate>
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				<description><![CDATA[Do consumer incentives have negative consequences on people and planet? Julia Binder, Professor of Sustainable Innovation and Business Transformation at IMD, explores the risks....]]></description>
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				<title>The key to putting customers at the center of your business</title>
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				<category><![CDATA[Brain Circuits]]></category>
				<dc:creator>developers</dc:creator>
				<pubDate>Wed, 01 Dec 2021 18:09:11 +0000</pubDate>
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				<description><![CDATA[Companies that put customers at the center of their strategic focus perform better, but doing this requires more effort than many realize....]]></description>
				<content:encoded><![CDATA[Companies that put customers at the center of their strategic focus perform better, but doing this requires more effort than many realize....]]></content:encoded>
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				<title>Omega x Swatch MoonSwatch: the challenges of success</title>
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				<category><![CDATA[Luxury]]></category>
				<dc:creator>Ralf W. Seifert, Anna Timonina-Farkas, Richard Markoff</dc:creator>
				<pubDate>Thu, 26 May 2022 07:00:00 +0000</pubDate>
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				<description><![CDATA[Swatch has a smash hit with its latest product, the MoonSwatch. But the newest supply chain choke point is making it difficult to react and harvest the benefits of the launch...]]></description>
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				<title>The purpose of purpose-driven marketing</title>
				<link>https://www.imd.org/ibyimd/purpose/the-purpose-of-purpose-driven-marketing/</link>
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				<category><![CDATA[Purpose]]></category>
				<dc:creator>Ivy Buche</dc:creator>
				<pubDate>Wed, 27 Jul 2022 07:00:00 +0000</pubDate>
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				<description><![CDATA[Consumers want companies to go further in addressing issues that affect wider society. For those willing to do so, a marketing-led competitive advantage is up for grabs....]]></description>
				<content:encoded><![CDATA[Consumers want companies to go further in addressing issues that affect wider society. For those willing to do so, a marketing-led competitive advantage is up for grabs....]]></content:encoded>
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				<title>EverGreen – the future-proofing of Heineken</title>
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				<category><![CDATA[Strategy]]></category>
				<dc:creator>Niccolò Pisani</dc:creator>
				<pubDate>Wed, 01 Feb 2023 11:14:00 +0000</pubDate>
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				<description><![CDATA[Niccolò Pisani, IMD Professor of Strategy and International Business, explores Heineken's ambitious and all-encompassing strategy for sustainable growth, launched amid a global pandemic....]]></description>
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				<title>Drinkotec: ‘The product is just the tip of the iceberg’</title>
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				<category><![CDATA[Strategy]]></category>
				<dc:creator>Jim Pulcrano</dc:creator>
				<pubDate>Tue, 22 Aug 2023 12:38:34 +0000</pubDate>
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				<description><![CDATA[While the founders and owners of Tech for Good companies are often driven by the ability to have an impact, day-to-day they face the same challenges that other startups do - finding...]]></description>
				<content:encoded><![CDATA[While the founders and owners of Tech for Good companies are often driven by the ability to have an impact, day-to-day they face the same challenges that other startups do - finding...]]></content:encoded>
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				<title>Grownate: Making it easier for corporates and customers to do good</title>
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				<category><![CDATA[Strategy]]></category>
				<dc:creator>Jim Pulcrano</dc:creator>
				<pubDate>Tue, 22 Aug 2023 12:49:09 +0000</pubDate>
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				<description><![CDATA[Frustrated by the limitations of using technology to do good in the non-profit sector, Lotta Relander decided to found Grownate, a digital platform that helps corporates and brands connect with their customers...]]></description>
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				<title>In search of a bag with a tag – and more</title>
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				<category><![CDATA[Strategy]]></category>
				<dc:creator>Frédéric Dalsace</dc:creator>
				<pubDate>Tue, 05 Sep 2023 07:00:00 +0000</pubDate>
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				<description><![CDATA[Frédéric Dalsace of IMD explains how to reassess your products and services in terms of their “action generators” – the extent to which they convince the customer to buy....]]></description>
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				<title>Beyond clicks and likes: Navigating the art of immersive storytelling</title>
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				<category><![CDATA[Luxury]]></category>
				<dc:creator>Stéphane J. G. Girod, Christoph Thomet</dc:creator>
				<pubDate>Fri, 01 Dec 2023 07:00:00 +0000</pubDate>
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				<description><![CDATA[From hyper-personalization to digital storefronts and compelling experiences, industry experts share how luxury brands are using the latest technology and trends to capture the attention of consumers....]]></description>
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				<title>Experiences, engagement, and brand extensions: Decoding the new age of luxury hospitality</title>
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				<category><![CDATA[Luxury]]></category>
				<dc:creator>Stéphane J. G. Girod, Vanessa Signorini</dc:creator>
				<pubDate>Thu, 14 Dec 2023 07:00:00 +0000</pubDate>
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				<description><![CDATA[Luxury firms traditionally operating in hospitality are crossing arms with luxury brands entering the sector, or so it seems. Both types of players are gaining traction and growing their respective businesses through...]]></description>
				<content:encoded><![CDATA[Luxury firms traditionally operating in hospitality are crossing arms with luxury brands entering the sector, or so it seems. Both types of players are gaining traction and growing their respective businesses through...]]></content:encoded>
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				<title>How AI gives Taobao’s one billion customers the personal touch</title>
				<link>https://www.imd.org/ibyimd/artificial-intelligence/how-ai-gives-taobaos-one-billion-customers-the-personal-touch/</link>
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				<category><![CDATA[Artificial Intelligence]]></category>
				<dc:creator>Amit M. Joshi</dc:creator>
				<pubDate>Tue, 16 Apr 2024 07:00:00 +0000</pubDate>
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				<description><![CDATA[Chris Tung is President of Strategic Development at Chinese e-commerce multinational Alibaba Group. He tells Amit Joshi how the company is integrating AI to optimize its customer experience....]]></description>
				<content:encoded><![CDATA[Chris Tung is President of Strategic Development at Chinese e-commerce multinational Alibaba Group. He tells Amit Joshi how the company is integrating AI to optimize its customer experience....]]></content:encoded>
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