IbyIMD https://www.imd.org Wed, 08 Apr 2026 05:18:16 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.5 https://www.imd.org/wp-content/uploads/2022/10/cropped-IMD-Logo-Blue-on-transparent-Square-for-Circle-Crop-RGB-100x100.png Customer-centricity - IMD Business School https://www.imd.org 32 32 Does your leadership style encourage customer-centricity? https://www.imd.org/ibyimd/brain-circuits/does-your-leadership-style-encourage-customer-centricity/ https://www.imd.org/wp-login.php?saml_sso&redirect_to=ibyimd%2Fbrain-circuits%2Fdoes-your-leadership-style-encourage-customer-centricity%2F https://www.imd.org/ibyimd/?p=7991 Katharina Lange Mon, 14 Feb 2022 14:36:45 +0000 Four sustainability strategies for your brand https://www.imd.org/ibyimd/videos/leading-in-turbulent-times/four-sustainability-strategies-for-your-brand/ https://www.imd.org/wp-login.php?saml_sso&redirect_to=ibyimd%2Fvideos%2Fleading-in-turbulent-times%2Ffour-sustainability-strategies-for-your-brand%2F https://www.imd.org/ibyimd/?p=15154 Goutam Challagalla, Frédéric Dalsace Fri, 02 Sep 2022 06:30:00 +0000 Learning from your customers: Why Bob matters  https://www.imd.org/ibyimd/management/learning-from-your-customers-why-bob-matters/ https://www.imd.org/wp-login.php?saml_sso&redirect_to=ibyimd%2Fmanagement%2Flearning-from-your-customers-why-bob-matters%2F https://www.imd.org/ibyimd/?p=19216 Frédéric Dalsace Tue, 22 Aug 2023 07:00:00 +0000 In your customer’s shoes: How reverse positioning can provide a useful change of perspective https://www.imd.org/ibyimd/competitiveness/in-your-customers-shoes-how-reverse-positioning-can-provide-a-useful-change-of-perspective/ https://www.imd.org/wp-login.php?saml_sso&redirect_to=ibyimd%2Fcompetitiveness%2Fin-your-customers-shoes-how-reverse-positioning-can-provide-a-useful-change-of-perspective%2F https://www.imd.org/ibyimd/?p=20856 Frédéric Dalsace Tue, 12 Sep 2023 06:45:00 +0000 Put the heart back into public services through digital and more https://www.imd.org/ibyimd/innovation/put-the-heart-back-into-public-services-through-digital-and-more/ https://www.imd.org/wp-login.php?saml_sso&redirect_to=ibyimd%2Finnovation%2Fput-the-heart-back-into-public-services-through-digital-and-more%2F https://www.imd.org/ibyimd/?p=22328 Seán Meehan Fri, 03 Nov 2023 13:42:03 +0000 Experiences, engagement, and brand extensions: Decoding the new age of luxury hospitality https://www.imd.org/ibyimd/luxury/experiences-engagement-and-brand-extensions-decoding-the-new-age-of-luxury-hospitality/ https://www.imd.org/wp-login.php?saml_sso&redirect_to=ibyimd%2Fluxury%2Fexperiences-engagement-and-brand-extensions-decoding-the-new-age-of-luxury-hospitality%2F https://www.imd.org/ibyimd/?p=23294 Stéphane J. G. Girod, Vanessa Signorini Thu, 14 Dec 2023 07:00:00 +0000