Customer loyalty is a myth, just ask my taxi driver
In his new book The Human Experience, John Sills explains why the “usefulness” of a retailer or service provider is far more important than any misplaced notions of fidelity....
Author
Stephen T. Kilpatrick
Stephen T. Kilpatrick is a former British infantry officer who saw operational service on multiple tours to Northern Ireland, the Balkans, the Middle East, and Africa. He also completed two tours as an instructor at the UK’s military leadership academy at Sandhurst. He now works in the humanitarian field with a focus on reducing civilian harm resulting from military operations.Â
Latest publications
Share
Four reasons not to be deterred by the crypto winter
The sharp fall in the value of cryptocurrencies this year is misleading. The underlying blockchain technologies remain truly transformational across a host of business applications – and are at a tipping point...