I by IMD - First-person Business Intelligence from the Brightest Thinkers https://www.imd.org Mon, 26 Oct 2026 19:04:39 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.3 https://www.imd.org/wp-content/uploads/2022/10/cropped-IMD-Logo-Blue-on-transparent-Square-for-Circle-Crop-RGB-100x100.png AI and the CXO: Redefining Customer Experience - I by IMD https://www.imd.org 32 32 AI and the CXO: Redefining customer experience in the age of AI https://www.imd.org/ibyimd/artificial-intelligence/ai-and-the-cxo/ https://www.imd.org/wp-login.php?saml_sso&redirect_to=ibyimd%2Fartificial-intelligence%2Fai-and-the-cxo%2F https://www.imd.org/?p=324778 Michael R. Wade, Konstantinos Trantopoulos Fri, 23 Jan 2026 08:00:00 +0000