GE Healthcare had sold thousands of its Lullaby Warmer – a baby warmer used to treat hypothermia – saving lives and capturing new customers in the process.
GE Healthcare had difficulty getting its product to smaller cities and rural areas in India. It had to learn to serve low-resource business customers in an efficient and profitable way.
GE Healthcare developed a new product, the Lullaby Warmer Prime, designed from the ground up for people based in low-resource environments in several countries.
GE Healthcare succeeded in reaching customers in tier II and tier III cities in India and several Asian and African countries, where the new product was a big hit.