|You're Too Complex 2013|
Strategy and Organization
April 25, 2013
Which of these two situations best characterizes your situation?:
"We state that we are a global company with operations in multiple countries, so, from the outside, it looks like a true multinational; but the view from the inside is less clear: We have 4 email systems, 13 billing systems, each of our plants works in a different way, and we are miles away from having a simple view of the customer."
"We have just gone through 7 years of process standardization and we've implemented an ERP system to gain efficiencies, but now it feels like we have gone too far – we are too complex. Sure, we have a better view of the business and we have gained efficiencies through developing common processes, but we seem to have lost some of our competitive edge. We're just not as agile or customer-oriented as we used to be."